The AI helpdesk that reduces your service workload
Answer standard inquiries about forms, deadlines, and responsibilities automatically 24/7 on your website. Give citizens immediate help and save your team valuable time.
The Problem
Stop losing time to the same repetitive questions.
Citizens often look for deadlines, forms, or responsibilities—and end up calling anyway because they can't find what they need on the website. This costs your team valuable time that is missing for complex cases.
Recurring questions block phone lines and service counters.
Citizens struggle to find information and don't know the next step.
Employees have to repeat the same information countless times.
In operation
How the Citizen Assistant works on your website
Citizens ask in everyday language
Questions are asked directly on the municipal website without registration and without knowing administrative terminology.
Approved sources are evaluated
The helpdesk uses only defined municipal content such as website copy, information sheets, forms, and editorially maintained answers.
The response shows the next step
Required documents, the responsible office, contact details, deadlines, or forms are returned in a way that helps citizens move forward immediately.
In practice
What municipalities improve with it
The focus is not on chatbot features, but on better municipal service delivery through the website.
Current citizen service answers
Questions about documents, opening hours, deadlines, fees, and forms are answered from approved information.
Fewer standard inquiries
A large share of recurring service questions can be clarified digitally before they reach phone lines or service counters.
Clear service paths
Citizens see faster which office is responsible, what to bring, and what the next step is.
Controlled knowledge base
The municipality stays in control of which sources the helpdesk uses and which public information can be answered.
FAQ
Answers to common questions
Turn your municipal website into a usable service channel.
In a demo, you can see how current municipal information becomes a clear digital public service.
Request demoThe KI-Quadrat Citizen Assistant is an AI-powered helpdesk for municipal websites. It answers citizen questions around the clock using approved, verified municipal information and supports people with responsibilities, documents, deadlines, forms, and service processes. The platform is ISO 27001 and ISO 42001 certified and can run entirely on municipal infrastructure.